![]() ![]() This seems absolutely ridiculous to make him do this for each one. However this user has HUNDREDS of folders. ![]() I contacted Microsoft Support and their solution is to log into OWA, create a new folder, Copy all the items to the new folder, then open outlook and the new folder is there with the missing emails Here are things I have done to troubleshoot.ġ- Create entire new outlook profile and resync mailĤ- Microsoft Support performed a "Mailbox move" to attempt to fix this problem If this is a TRUE FIX this will be a significant selling feature to the user that is not on an exchange server as the SYNCHRONIZATION disrupted our e-mail. So when I login to OWA I see all my emails expected in that folder. If this is the solution, it is a great solution as it works on ALL FOLDERS and you do not have to go to each one a big task for a large OFFICE user with many e-mail addresses and folders. If I right click on the folder and look at the synchronization tab, although it appears empty it shows "Server Contains 10 items - Offline Folder contains 10 items" The problem is now the folders are empty in Outlook that I know I migrated over. I just migrated a huge amount of mail and folders from a PST file to O365.
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